Find a customer in Contacts

Contacts lists everyone who has messaged your shop through the chat widget, newest first. Use it to look up a customer and read their past chats.

Workspace → Contacts

1. Open Contacts. Each row shows the customer's Name, Phone, Email, when they were First seen, and how many Chats they had.
2. If you work in more than one inbox, pick one from the Inbox menu, or keep All inboxes. An Inbox column then shows where each customer wrote.
3. Click a customer's name, or their chat count, to open their latest chat. Their earlier chats show above it in the same thread.
4. To see older contacts, click Next page at the bottom. First page takes you back to the start.

Good to knowCopy Anchor Link

• A customer appears here the first time they message you through the widget.
• A customer who hasn't given a name shows as Visitor. A dash means the phone or email is missing.
• The list is for reading only. You can't edit or delete a contact here.
• To find someone by name, email or phone, use Search customers and messages on the Chat page.
• Agents see Contacts too, but they open only the chats they're allowed to see.