Use quick replies

Quick replies are saved answers, like your delivery times or a greeting. Owners and supervisors add them to an inbox, and everyone inserts them while replying.

Inboxes → your inbox → General → Quick replies

1. Click Add quick reply.
2. Fill in a Shortcut, for example delivery or ?. Use up to 40 characters, with no spaces or /. Letters are saved lowercase.
3. Write the Message, for example "Orders ship within two working days. You'll get a tracking link by email."
4. Click Save.

To use one in a chat:

1. In the reply box, type / and the first letters of the shortcut, for example /deli. You can also click Quick replies under the reply box.
2. Choose one with the arrow keys and press Enter, or click it. The message takes the place of what you typed.
3. Change the text if you need to, then send it.

Good to knowCopy Anchor Link

• Each inbox has its own quick replies, up to 1,000. A message can be up to 4,000 characters.
• Typing after / also finds words inside the message, not only the shortcut.
• Click Edit to change a quick reply, or Delete to remove it.
• To add many at once, click Import CSV: one quick reply per row, the shortcut and then the message. A header row like shortcut,message or name,content is optional. Spaces in shortcuts become -, and rows that can't be used are skipped. Before you import, the dialog lists every row it will add and every row it will skip, with the reason. A message over 4,000 characters is skipped: split it into shorter quick replies. A shortcut that already exists gets the new message. Export CSV downloads the list.
• Agents use quick replies but can't open this settings page.