Roles

Everyone in Chatwig has one role: Owner, Supervisor or Agent. The role decides which chats a person sees and which pages they can open.

Your name (bottom of the sidebar) → Role

	Owner	Supervisor	Agent
Signs in with	Email	Username	Username
Works in	Every inbox	Inboxes they're assigned to	Inboxes they're assigned to
Chats	All	All, in their inboxes	AI chats, the queue and their own
Chat, Contacts	Yes	Yes	Yes
Analytics, Inboxes	Yes	Yes	No
Inbox settings	Yes	Their inboxes	No
Team	Adds supervisors and agents	Adds agents	No
Groups	Creates and links them	Sees linked ones	No
Create or delete inboxes	Yes	No	No
Subscription, SLA targets	Yes	No	No

To see your own role, click your name at the bottom of the sidebar. The menu shows your Role and your Inboxes.
To change someone's role, open Team, click Edit on their row, pick a Role and click Save.

Good to know

Each organization has one owner. Supervisors and agents get their login from the owner or a supervisor: see Add people to your team.
Only the owner can change a role. Supervisors only create agents.
A supervisor manages an agent only when that agent works nowhere but in the supervisor's inboxes.
An agent sees a chat when nobody has it yet (the AI agent's chats and the queue), or when it's theirs. Once a teammate takes a chat, it leaves other agents' lists.
Which inboxes a person works in is set on the Team page, or by groups.