Welcome to Chatwig
Short guides for answering your customers with Chatwig, with an AI agent at your side.
Chatwig puts a chat button on your website. An AI agent answers your customers first, and your team steps in when a person is needed. These guides show you how, one task per page.
Start here
- Sign in and set up two-step verification.
- Create an inbox for your website.
- Install the widget on your site.
- Teach the agent what it should know.
Find your way
- Chats: answer customers, take over from the AI agent and hand back.
- AI agent: its behaviour, its knowledge, API tools and hand-off rules.
- Widget: how the chat looks to your customers and what it asks them.
- Team: add people and decide who answers which chats.
- What's new: what changed in each Chatwig release.
Have a question? Use the chat button at the bottom of this page. It answers from these docs.