Write help articles

Help articles answer the questions your shop gets every day, like how to track an order or how long refunds take. Customers read them in the widget's Help tab, and the AI agent checks them before it hands a chat to your team.

Inboxes → your inbox → Widget → Help articles

1. Click Add article.
2. In Question or title, write the question as a customer would ask it, like "How do I track my order?".
3. Add a Category, like "Shipping", to group related articles. Categories you used before are suggested as you type.
4. Write the Answer the way you'd want it quoted. Leave a blank line between paragraphs. Links become clickable.
5. Turn on Feature on the widget's home screen to show it as a card on the home screen.
6. Keep Published — visible to visitors and the AI agent on. Turn it off to keep the article as a draft.
7. Click Save.

To change an article, click Edit on its row.

Good to knowCopy Anchor Link

• The list shows each article as Published or Draft, and On home when it's featured.
• Drafts are hidden from visitors and from the AI agent.
• Articles without a category are grouped under "General" in the widget.
• Choose what the home screen shows, and whether the Help tab appears, on the Home screen page.