Set up the home screen

The home screen is the first thing visitors see when they open the widget. Use it to greet them, point to useful pages on your shop's site and show answers to common questions.

Inboxes → your inbox → Widget → Home screen

1. Check that the switch next to Home screen is on. Turn it off to open the widget straight into the chat.
2. Fill in the Greeting line, like "Hi 👋", and the Headline under it, like "How can we help?".
3. Under Call-to-Action buttons, click Add button. Give it a label, like "Shipping info", and the full address of a page on your site, starting with https://.
4. Choose what else the home screen shows:
   • Show featured help articles as cards
   • Show “Cari bantuan” search
   • Show the Help tab with all published articles
5. Click Save changes on the bar at the bottom of the page.

Good to knowCopy Anchor Link

• You can add up to 4 Call-to-Action buttons. Each one opens its page in a new tab. Use the arrows to change their order.
• The article cards show up to 4 articles you marked as featured. If none are featured, the first few published articles show instead.
• The search box and the Help tab only appear once you have published articles. Write them in Help articles.
• Without the home screen, visitors still see the Messages tab, and the Help tab if it's on.
• The preview shows your changes before you save.